China dropshipping fulfilment FAQ

Send us a complete product-and-destination brief on WhatsApp: a product link (AliExpress, Alibaba, 1688, or a product photo), the version or quantity where relevant, and your target country. We'll check factory-direct pricing and shipping options, then send a quote within one working day. No account setup and no minimum order for standard dropshipping — you can start with a single product quote or one test order.

Read the full guide: Dropshipping agent for beginners: when and how to start

RyanFulfil is a China-based dropshipping fulfilment partner in Guangzhou, operating since 2018. We source products directly from factories, check quality, pack orders and ship them to your customers worldwide. On 15 August 2026, RyanFulfil declared 4,000+ daily orders for 500+ active clients; that declaration is separate from the measured order window (orders paid 1 May – 3 October 2026).

We also run 10 dropshipping communities on Facebook with 3.4M+ combined members. Their public discussions show us recurring sourcing questions and operating concerns, while client products, stores, orders, pricing and supplier details stay private. See why sellers switch from AliExpress to RyanFulfil for the full picture.

No. The service is sourcing, quality checks, warehousing, packing, shipping and store-connected fulfilment, with practical advice on stock levels and product quality. We do not recommend winning products, share other clients' products, find buyers, run ads or build stores.

If you are still choosing, shortlist two or three products from any public marketplace and we will check what is sourceable and what it costs to deliver to your market.

Related: Do you have a product catalogue?

We fulfil orders for stores. Ordering one unit of a product to yourself to test the quality before you sell it is welcome — that's a normal step, and we handle it like any other order. For one-off personal shopping, ordering directly from the marketplace is faster and cheaper, and that's what we'll suggest.

Related: Can I order samples before bulk ordering?

No minimum order quantity for standard dropshipping. You can start with a single order to test the product, shipping speed, and our service quality. We scale with you — from testing one product to handling thousands of daily orders.

For custom branding and packaging, minimums apply depending on the product type and customization level. We'll quote this separately when you request it.

Related: You say there is no minimum order — so why does this product have one? · Can each order carry my customer’s own initials or photo, or is there a minimum? · Is there a minimum order quantity for branded packaging? · Can you create custom or private label products?

We ship to 150+ countries. Key markets include the United States, United Kingdom, Canada, Australia, Germany, France, Netherlands, Spain, Italy, and major European countries. We also ship across Southeast Asia, the Middle East, Africa, and Latin America.

Check the shipping table for delivery estimates by country, or message us on WhatsApp if yours is not listed.

Express typically takes 2–9 working days from dispatch and Standard/Economy typically takes 5–12, the two speeds we offer on most major routes from our Guangzhou warehouse. Add 2–3 working days for sourcing and processing unless your product is pre-stocked; pre-stocked items ship the same day or the next working day.

Typical Express times on major routes: United States 5–8, United Kingdom 3–5, Germany 4–6, Australia 4–7, Hong Kong 2–5 working days. Typical Standard/Economy times: United States 6–12, United Kingdom 5–8, Germany 6–10 working days.

We ship to 150+ countries. The shipping table lists per-destination numbers, and your quote states the route and ETA before you commit. For real-world transit times, see how long YunExpress really takes.

Two different figures for one destination almost always mean the two lanes, not a contradiction. Every transit figure belongs to a lane, so every quote names Standard or Express. If a number reaches you without its lane, ask which one before you promise it to a customer.

If orders arrive later than a quoted window, see how to read a provider’s delivery claims.

Related: Can I pre-stock inventory with you?

Orders reach the carrier a median of 1.6 days after your customer pays. That median covers 197,000+ paid orders in our order-management records for orders paid 1 May – 3 October 2026. Existing clients usually beat that median, because they park inventory with us and we fulfil from stock the same day or the next working day.

For new clients’ first orders, or when a product has sold out of parked stock, allow 2–3 working days for the factory to deliver to our warehouse before dispatch. Parking stock of a winning product with us is the most reliable way to keep dispatch fast; our May to October 2026 fulfilment data review has the full breakdown.

Only about 2% of orders waited for a replenishment before they could ship. Pre-stocking a proven product with us removes that wait.

There is no guaranteed same-day purchase cut-off. To be safe, plan on an order paid today being purchased by the next working day; it is often sooner when the payment lands in the China morning.

Related: Can I pre-stock inventory with you?

Show an estimate built from three parts, not a promise. An order paid today is purchased by the next working day, and there is no guaranteed same-day cut-off. Sourced goods then take about 2–3 working days to reach our warehouse. Your lane’s transit window comes last: Standard and Express carry different figures, and every quote names its lane.

Weather, customs and carrier handling sit outside anyone’s control, so show your customer the full range, not the best case.

Related: How long does shipping take? · How fast are orders dispatched after payment?

No, not as a calendar date. Your quote gives the lane’s transit window in working days from dispatch, plus the steps before dispatch. An order paid today is purchased by the next working day; sourced goods then travel to the warehouse unless you already stock the product with us. We set no calendar date until the supplier and the route are confirmed.

Know two harder cases before you list. Realistically, only stock already held in the destination market can meet a fixed short window, such as one a marketplace makes mandatory or a dated event. And some products and destinations have no faster lane to buy at all: an oversized item may have one channel and no express version of it. Where no faster lane exists, we say so rather than sell a useless upgrade.

Tell us the deadline while it can still change the plan; we check it against the supplier and the route before we promise anything.

Related: What delivery time should I show customers on my store? · How long does shipping take? · Do you have a local warehouse in the US, UK, or EU? · How long China dropshipping delivery really takes

Every order needs a complete street address with the house or building number, and a phone number the recipient will answer. Without that number we cannot create the parcel, so the order waits instead of shipping and tracking shows nothing to explain why. We cannot make a number up, and we print the number you send on the shipping label.

If your customer gave none, ask them for one, or put your own contact number in its place.

Each address field also has a length limit. The system rejects an address that runs past it rather than shortening it. A street, city and postcode that do not match each other stop the order the same way. An order whose address country does not match its destination goes on hold for re-issue instead of delivery. A post-office box risks a failed delivery, so a residential street address is the safer instruction to give your customer.

If a paid order has not moved and no tracking has appeared, check the address data as well as the stock position. Collect the house number and a working phone number at checkout, and ask your partner which fields its system rejects outright.

Related: What if the customer gave a wrong address, or a parcel is returned to sender? · Will my customers have to pay customs or import fees? · How fast are orders dispatched after payment? · What happens after a failed delivery

A few. We ship almost everywhere, but some destinations are genuinely limited, mainly remote islands and some hard-to-reach addresses. Remote areas and islands are usually reachable, but expect the route to cost more and take longer than the mainland figure. In some cases delivery is much slower than our usual timelines, or not available at all.

If you're targeting a specific country or region before running ads or launching a product, send it to us on WhatsApp first and we'll confirm exactly what's realistic for that destination. Tell us the destination before you list, so the quote reflects it.

Türkiye is case by case at the moment: small-parcel channels there are unstable, so ask before you list for Turkish customers. When a route is open, clearance needs the recipient's national ID number, so collect it at checkout.

A product with a built-in battery travels on a lane approved for batteries, and a cosmetic product on a lane for cosmetics; some of those lanes are slower and some have no express option. When a battery product’s figure is higher than you expected, or the quote shows a separate channel line, the lane is often the reason.

A heavy item with a large battery may have no suitable lane at all. Every quote names its lane, so you can see which one you are paying for.

If the price or the transit time does not work for you, ask us to check a version with a smaller battery, or a similar model, before you drop the product.

Related: How long does shipping take? · Is my product too big or too fragile to dropship? · Can you source supplements, vape products, or other regulated items? · The battery decides the lane, not the product

Couriers charge on whichever is greater: the actual weight, or the "dimensional weight" calculated from the package's size (length × width × height, using a standard formula). We also can't ship a product naked. Protective packing like bubble wrap or foam adds weight and bulk to the bare product, which pushes up the box size and sometimes the dimensional weight.

A light but bulky or fragile item can end up costing more to ship than its bare product weight implies. We quote on the real dimensional weight, including packaging, upfront so you get no surprise later, and we're happy to walk through the specific calculation for your product. Soft goods such as pillows, plush or textiles can often be compressed or vacuum-packed to cut the box size — ask, since the quote then names how it was packed, and not every product comes out of vacuum packing unmarked. For the full breakdown, see why your shipping quote doesn't match the box weight.

Some are. Large furniture, large mirrors and big lighting pieces either have no suitable channel or cost more to move than they are worth, and anything that needs a wooden crate sits outside dropshipping.

Size, weight and fragility decide this before price does. Small-parcel channels stop at a certain size and weight, and past that point a product stops being practical to dropship.

Where a route does exist but the number is unusable, we show you the number and say we would not recommend selling against it. Our warehouse adds protection to fragile goods that do travel once they arrive, and we will not tell you breakage is impossible: glass carries a risk no packing removes.

Send the item before you build a range around it. Where a whole category is closed to us we say so plainly, and we look at the nearest smaller version with you.

Related: Why is my shipping quote higher than the product’s actual weight would suggest? · Are there places you can’t ship to? · What happens if a package is lost or damaged? · What is your return and refund policy? · Can your product ship from China?

No, not on a DDP route. Delivered Duty Paid is standard on the vast majority of the routes we ship, so duties and customs clearance sit inside your all-in quote. Nobody asks your customer for money at the door. A few jurisdictions do not allow duty to be prepaid the same way, and we say so on the route, before a parcel gets stuck.

Each market sets its own rules. For EU orders under €150, your checkout collects the VAT and it is remitted through IOSS. The UK runs its own supply-VAT rule at the £135 threshold, a separate scheme from IOSS. Since the United States suspended duty-free de minimis entry, low-value US parcels pay duty like any other import. On our DDP routes that duty sits inside the quoted price, not in a bill at your customer’s door.

Our seller rule and fee changes calendar lists the rule and fee changes due between October 2026 and February 2027 by date, with their official sources.

One thing to set up in your checkout: some countries require the recipient's local tax ID for clearance — Turkey (TC Kimlik No), Chile (RUT), Brazil (CPF for individuals, CNPJ for businesses), South Korea (PCCC), Argentina (CUIL) and Mexico (RFC). A few other destinations have similar rules. Collect the ID at checkout for those countries and orders clear smoothly — we'll flag it whenever you quote a destination that needs one.

Since 1 July 2026, the EU charges a temporary customs duty of €3 per customs item in a low-value consignment with an intrinsic value up to €150. The duty counts customs items, not parcels or physical units. The Commission’s example: five T-shirts count as one item and pay €3, while a T-shirt plus a watch count as two items and pay €6.

Official guidance defines an item by shared tariff classification, description and, where provided, origin, and the system calculates the duty per declaration line regardless of quantity. It is separate from IOSS/VAT and is shown as its own line on RyanFulfil's quote for the applicable EU route (per HS code), never added afterwards.

The duty is temporary: as legislated, it runs until 1 July 2028, when normal product-specific tariffs take over. Separately, Regulation (EU) 2026/2108 requires a Union handling fee per item. A Commission delegated act adopted on 21 September 2026 would set it at €2 per item, but it is not yet in force. The European Parliament or the Council can still object, and the fee applies only from the 10th day after the act appears in the Official Journal. The Commission expects it to start in November 2026 (see the seller rule and fee changes calendar). It is not included in the current RyanFulfil quote; confirm any later charge before ordering.

For eligible EU orders, RyanFulfil also has a tax-inclusive clearance channel in routine use, with a €2 per-code commercial pass-through and roughly two to three additional working days. That €2 is a route price, not an EU legal rate such as the €3 duty or the Union handling fee, and eligibility depends on the product and destination. Dispatching stock already inside the EU avoids this direct-import duty on the domestic customer parcel, but brings inbound, storage, domestic-delivery and inventory costs instead. Our EU customs-item duty guide has the full breakdown. Check current European Commission guidance before ordering.

Usually not, because the ordinary small-parcel model does not create an import entry in your company's name. Under low-value import schemes such as IOSS, your customer pays the VAT at the point of sale and it is remitted through a return; you pay nothing at the border. With nothing paid at import, you have nothing to deduct.

Where a carrier or clearance partner imports under its own arrangements, you are not the importer of record and have no entitlement to that entry. If you need recoverable import VAT, treat it as a shipping-model decision, not a paperwork problem. You generally have to become the importer of record yourself. That means bulk shipment on ex-works or free-on-board terms, a customs registration and often a local VAT registration in the destination country. VAT rules differ by country and change over time, so confirm your position with an accountant or tax adviser in that market first. Our importer-of-record guide compares the two models.

Duties and import taxes are normally inside your quote: we ship Delivered Duty Paid (DDP) as standard on the vast majority of routes. We name any extra charge on the quote. We ship Delivered Duty Unpaid (DDU) only when you ask for it, and we tell you upfront; on a DDU parcel, your customer may have to pay at the border.

Read the full guide: DDP vs DDU: A Beginner’s Guide to Shipping Terms

No. RyanFulfil is not your EU Responsible Person, and we would be careful of any China-based agent who says they are. Under the EU’s General Product Safety Regulation (GPSR), anything sold to an EU consumer needs a Responsible Person established inside the EU.

That person’s name and address appear on the product or its packaging. The role carries real legal liability, so it has to sit with an entity in the EU.

We handle the practical part around it. We can help you apply for the GPSR documentation a product needs, and help you find a third party willing to act as your Responsible Person. That third party usually charges a fee, and we don’t absorb it. Once that is in place, we fulfil the orders as normal, including printing the required details on labels and packaging.

If you are selling into the EU and have not sorted this yet, raise it before you scale rather than after a marketplace flags it. Tell us the product and the markets you are selling into, and we will help with the practical side: documentation, packaging details and labels.

The same logic applies to packaging registration such as Germany's LUCID and the wider EU packaging rules: we are not registered, and we cannot advise you on your obligations as the seller. If you are registering, we can help with the practical side: packaging materials and weights, and the data a scheme asks for. Nobody asks your customers for money at the door: we ship DDP, and EU import VAT runs through IOSS.

Read the full guide: GPSR: who is your EU Responsible Person?

Yes, when the factory holds valid documents: we can request them on your behalf. The most common asks are CE, RoHS, FCC, EN71 (toys), UN38.3 (lithium batteries), CPSC/CPC (US children's products), MSDS and LUCID (Germany's packaging registration). We don't create, falsify or guarantee certificates ourselves.

If a product needs independent lab testing or region-specific approval the factory doesn't already hold — for example CPNP for cosmetics, or GPSR documentation for the EU — we can help apply for it. We'll tell you upfront what's realistic, what it costs, and how long it takes.

Many factories release test reports only after you place an order, or only at a minimum quantity, because earlier buyers misused them. Some hold only non-EU paperwork. Ask for the document status before you list the product, and budget for third-party testing where the factory has nothing.

Where no supplier we can reach holds a document for that exact model, we tell you so before you list the product, not after, along with what the factory does hold. A supplier test report is not the same thing as approval for your market, and what your destination requires of you as the seller stays yours to confirm.

Read the full guide: Match compliance documents to the exact product · Supplier MOQs and CE compliance: separate the checks

Sometimes — it depends on the specific product, its ingredients or components, and the import rules for your destination country. Supplements, peptides, vape products, and similar regulated categories need a closer check before we quote.

Send us the product and target country and we'll tell you straight away whether it's something we can move, and what documentation might be needed.

Yes. We can source custom products, private label items, and OEM/ODM manufacturing. For complex products, we handle factory negotiations, sample ordering, and quality control.

Related: How do I get started with RyanFulfil? · Can you create custom or private label products?

No. RyanFulfil does not own marketplace inventory or publish a fixed house catalogue, and we do not disclose other clients' products or sales research. Send one or two public marketplace listings, clear photos, or a specification brief as references.

We use them to match the exact version, check what is sourceable, and quote the customer-ready product and fulfilment route. A reference does not mean we buy from that page, guarantee an exact match, or match its displayed retail price.

If you have not chosen a product, shortlist one or two candidates. We can assess specification, sourceability, and fulfilment fit, but demand validation stays with your store.

Read the full guide: Does a sourcing agent have a product catalogue?

Yes, free of charge. For new customers, we can conduct a best-effort sourcing and availability check, with a quote, for one or two priority products before any orders are placed.

We limit pre-order checks so the team can prioritise products with active orders. Once a product gets an order, we move fast on sourcing and availability confirmation. Availability, pricing, and lead times can still change until the order is confirmed.

This is a priority order, not a cap. List as many products as you like in your store; sourcing works through two to five priority links per batch, and products with live orders go first.

If you ask us to source a long list with no orders behind it, we may ask for a small per-product sourcing fee, refunded against your first orders. Confirm any sourcing fee and the credit against your first orders before asking us to check a longer list. Until then, marketplace listings with standard shipping give a fair approximate price.

RyanFulfil has no fulfilment minimum. On almost every quote, one per-piece figure covers the product, packing and handling, and shipping to your customer’s country, and a single unit is a normal order. The minimum you have hit belongs to the factory behind that product, not to our service.

It shows up when nothing is sitting ready to ship: a line made to order, a plain or logo-free version of something the factory normally brands, or a size it does not keep, where the floor can attach per size rather than to the order as a whole. Sometimes it sits so far above a test order that we decline the product rather than quote around it.

What we do with it: tell you the figure the supplier has set, ask other suppliers whether the same item is held as ready stock, and price the version that can ship as one unit. Confirm the figure with us before you list.

Related: Is there a minimum order quantity for branded packaging? · How much does RyanFulfil cost? · Can you check products before I receive any orders? · What if my product or a variant goes out of stock? · Low MOQ is only half the supplier quote

Sometimes. Personalisation and branding are two different requests. On an item the factory already makes, we can quote a customer’s own initials, name or photograph per order rather than as a production run, confirmed per product. Putting your own logo into the product or its packaging is branding, and we confirm its minimum per method on the quote before production.

Ask for personalisation and you should not get a branding answer. Per-order personalisation is not automatic either: on some products the supplier sets a minimum you cannot start at, even after we have asked several suppliers. Send the exact item, say which of the two you mean, and get it confirmed on that product before you list it.

Related: You say there is no minimum order — so why does this product have one? · Is there a minimum order quantity for branded packaging? · Is there a minimum order quantity? · How personalised products change dropshipping fulfilment · Low MOQ is only half the supplier quote

Yes. If you have found the product, send the Alibaba.com, 1688 or AliExpress listing and destination. We confirm the exact variant, supplier availability, order terms, movement inside China, agreed checks, packing and shipping before quoting.

Already ordered from an Alibaba.com supplier? Contact us before the goods move. Once intake is agreed, your supplier can send them to our Guangzhou warehouse for receiving, agreed checks, storage, pick-and-pack and customer shipping.

RyanFulfil is independent of Alibaba.com. Any Trade Assurance protection depends on your Alibaba.com order and its rules; our warehouse and fulfilment service does not extend it. A listing price is not a landed-cost or quality promise. See the complete 1688 vs Alibaba sourcing comparison or how pre-stocked fulfilment works.

No. We keep each supplier’s and factory’s name, links and contact details with us.

Tell us what you need to know before you decide, such as the size, material, variant or what comes in the box. We ask the supplier, send you the answers and quote the item for your destination.

Already working with a supplier of your own? Agree the delivery with us before the goods move. Your supplier then sends stock to our Guangzhou warehouse, and we receive and store it, then pack and ship your orders. We state any extra cost before you agree to it.

Related: Choosing what to sell · Sourcing from 1688, Alibaba and AliExpress · Sourcing from a photo · What your sourcing agent can promise

Yes, send it. A photo, a screenshot or a still from a video is enough for us to start an image search, and it is often all a seller has. What an image cannot carry is the part that decides the price: size, material, variant and what is in the box. Treat the first match as a candidate rather than a confirmation.

Three things turn a picture into something quotable: where the image came from, the destination country, and the variant or size you intend to list. A marketplace link is faster and exact where one exists; where it does not, the source of the image is usually the route back to a sourceable listing. If the exact item cannot be found we offer the closest match and say plainly that it is a similar product, not the same one. One caution: an image taken from another seller’s page shows the look, not the licence — if the design carries someone else’s mark or artwork, we screen that before quoting.

Related: Do you have a product catalogue? · Can you source from 1688, Alibaba, and AliExpress? · Will the product match the photos exactly? · How to write a sourcing brief suppliers can quote

Yes. A sample of a stock item is generally one unit at your approved per-order quote, with no separate sample premium. A made-to-order or developed sample is quoted separately. Approving a sample does not commit you to a bulk order. A sample is useful when you need to check sizing, feel or the exact product version before selling or scaling. Tell us what you need to check, and confirm the timing and any warehouse photos or video before ordering.

Samples from several factories can go on one consolidated sample invoice, be received and photographed at the warehouse, and ship together to one address.

Related: Can I order just one sample first? · Can you take product photos and videos for my store?

Approve against a short brief: the version being tested, observable acceptance points, and what must remain unchanged. Use actual photos, measurements or a physical sample where the relevant feature cannot be judged reliably from media.

Read the full guide: How to Write a Product Sourcing Brief Suppliers Can Actually Quote

When goods arrive at our Guangzhou warehouse, we check them against your approved product reference and specification. We check the product and variant, visible damage, included parts, packing condition and any known concerns. Not every unit receives a full inspection: what you get is a visual check rather than laboratory or durability testing.

We check the approved version, visible condition, included components and packing instruction together. Ask and we send the photos, or a short video, from that check on a named order before it leaves the warehouse. You can also tell us in advance the two or three faults you worry about most, and we add them to the list. A clear reference makes it easier to separate an inherent product fault from packing damage, transit damage or a setup issue later.

If your decision depends on a particular measurement, function or photo, tell us before ordering, and we confirm the check and the proof we can provide.

Read the full guide: Product Defect, Packing Damage or Transit Damage?

The product matches the listed specifications — size, material, and other features. What can vary is the photo: listing photos are sometimes lightly edited or studio-lit, so real-world color or finish can look slightly different even though the product matches spec.

We inspect what actually arrives before it ships to your customer and flag anything meaningfully off rather than shipping it quietly. If exact look matters, order a sample first so you know precisely what your customers will receive.

Related: Can I order samples before bulk ordering?

Best to check first — we can align the product to a size chart in cm or inches so the measurements are unambiguous regardless of region, rather than relying on a label like "L" or "XL" that means different things in different countries. Tell us which region you're selling to and we'll confirm the actual measurements before you order.

Read the full guide: Getting sizing charts right when you don’t hold stock

Yes, we handle OEM (original equipment manufacturing) and ODM (original design manufacturing) projects. This includes custom packaging, branded inserts, logo printing, product modifications, and even new product development.

There is no universal branding MOQ, and we quote the applicable minimum before you approve anything: see Is there a minimum order quantity for branded packaging?

Read the full guide: Private-label MOQ by branding level in China

Yes. AliExpress fulfils “Choice” listings from its own warehouses, so we don't buy from the listing itself. We trace the same product back to the factory or 1688 supplier and quote you factory-direct. Send the Choice link, destination, exact variant and order size, and we quote the sourced product and available shipping options.

For a like-for-like comparison, match the variant and order size and check the full shipping options and charges in each quote. We will say plainly if our quote is not competitive for that order.

Related: Can you source from 1688, Alibaba, and AliExpress?

Sometimes. For a product you are ordering or seriously testing, we can check whether quick warehouse photos or video of the approved version are available once the goods arrive. Professional or styled content for listings and ads is a separate job and not included by default; it depends on provider availability, timing, usage rights and an approved brief.

Tell us the shots and intended use you need so we can agree what the job covers and its price before work begins. Before an order or sample exists, you only have the supplier's listing images and any supplier video, and many factories have no real-shot photos at all. If agreed, we can take warehouse photos or video only after the approved goods arrive. Confirm availability and timing with your sample or first order.

Related: Can I order samples before bulk ordering?

No. We do not source counterfeit goods, unauthorized replica branded products, or anything that infringes a trademark.

If you want to sell in a branded-feeling category, we can help you build your own private-label version instead — your own logo, packaging, and design on a similar product.

Your own logo on an unbranded product is fine, subject to the printing method and any minimum, and so is your own registered brand manufactured in China, with the brand paperwork available for customs. A third party's trademark — a sports club, a car maker, a luxury house, a sportswear label — cannot be shipped regardless of who arranges the freight.

Whose mark it is sorts every request in one question; the three answers and what each one can ship are in own brand, third-party brand or lookalike.

1. Orders come in: we import your connected-store, CSV/Excel or manual orders into our system.
2. Pick & pack: we locate the product in our warehouse, inspect it, and pack it with your branding (if selected).
3. Ship: we generate tracking and ship directly to your customer.
4. Update: for connected stores, tracking uploads back automatically after fulfilment.

You'll have a dedicated WhatsApp contact for any questions, changes, or issues with specific orders.

It depends entirely on where the parcel already is — not on how the request is made. Before we purchase from the supplier, almost anything can change and cancelling is free. After purchase but before packing, the product is effectively fixed while the address usually is not, and a cancellation may carry a supplier handling deduction because goods have already moved.

After packing but before carrier handover, an address change means unpacking and relabelling: it is work rather than an impossibility, and it is the last inexpensive moment. Once the parcel is with the carrier, treat it as gone — the remaining options are refusal at the door, return to sender, redelivery to a new address at a cost, or handling it as an after-sales case.

Ask us for your cut-off in writing, including the hour and the weekend rule, so you can quote it directly in your own store policy. Our guide to order-change cut-offs sets out what each stage still allows.

Yes, we offer several branding options: logo stickers on packaging, thank-you cards, branded tissue paper, custom boxes, and branded tape. We can also include promotional inserts or discount codes for your customers.

Branding is discussed with you before it goes on the quote: any minimum and any cost are confirmed against your brief before production and stated on the quote. We'll store your branded materials in our warehouse and apply them to every order for as long as your orders keep flowing.

There is no single minimum that applies to every branding method. Stock stickers, cards or simple inserts are usually the lowest-commitment options, while custom-printed boxes, direct product printing and product changes depend on the material, factory and production method.

Send us the exact product and branding brief and we will confirm the applicable minimum before production. Many sellers start with a simple insert or sticker and move to custom manufacturing only after demand is proven.

Yes. An insert, free gift or branded component can change pick-and-pack work, packed dimensions, route eligibility and material cost. We quote the complete customer-ready parcel, not only the main product.

The same applies to a translated manual or warning sheet. If your customer needs one in their own language, send us your translated file: we can print it and put it in each parcel as an insert, priced like any other insert. Checking that the translation meets your destination’s rules stays with you. To translate the supplier’s manual yourself, ask us for it; we will send the file, or photos of the printed copy, when the supplier has one.

Read the full guide: How Bundles, Inserts and Free Gifts Change Fulfilment Costs

Orders ship in plain packaging by default, without AliExpress logos, supplier invoices or supplier promotional inserts inside. Neutral packaging does not mean every part of a cross-border shipment looks domestic.

Carrier tracking can show China-origin events and the international carrier. Customs, export or other required information can also identify the real origin or parties involved. Some routes add a separate last-mile tracking number after handoff; that does not hide the international origin.

If you sell on a platform such as Etsy, check its current policies and message us with your product, destination and platform so we can check what is realistic for that specific shipping route before you commit.

Related: Original and last-mile tracking numbers · What white-label fulfilment can and cannot hide

Yes, we offer pre-stocking for scaling products. Send us inventory in bulk and we'll advise on practical quantities based on your order volume. Storage is free for products with consistent orders fulfilled through us. If inventory sits for a long time without active orders, we will discuss a practical storage plan with you before any charge is applied.

Pre-stocked orders ship the same day or the next working day, dramatically improving delivery times and customer satisfaction.

If you hold stock with us and want pick, pack and handover only — your own products, even your own carrier labels — the same rule applies: you get one all-in per-order figure, and any additional cost is stated before you agree to it.

Read the full guide: Dropship, pre-stock or overseas warehouse? · How long can stock sit? Storage fees and free windows

Our main warehouse is in Guangzhou, China, and that's where the vast majority of orders dispatch from.

Overseas warehouse options (US, UK, EU, Japan) may be available through partners for proven products at suitable volumes — message us to check what's possible for your specific product and market.

If you'd like to see where your orders are actually packed, we're happy to send a video or photo tour of the warehouse — just ask.

An overseas warehouse ships only inventory you have stocked there. Orders for products you have not stocked still leave from Guangzhou, and other clients' stock is private — it is never shared, lent or listed for anyone else.

Related: Pre-stocking inventory

Yes, on a connected store: we upload tracking numbers automatically after fulfilment. Shopify connects via collaborator access — no staff account needed. WooCommerce can connect directly. For TikTok Shop, eBay, Etsy, Amazon, or other platforms, we can start with CSV/Excel tracking first and discuss direct account access only when you are comfortable.

Your store sends customer tracking notifications according to its configured store and fulfilment settings. We test the agreed notification flow before launch.

Read the full guide: YunExpress tracking handoffs: original vs local numbers

You get the tracking number the day we dispatch the parcel from our Guangzhou warehouse, after the goods arrive from the supplier and pass inspection. We upload it to your connected store or post it in your group the same day.

Some lines add a separate last-mile number a day or so later, and a dispatch from an overseas warehouse can lag by a day.

Normally we do not generate a number before the order is fulfilled. If you ask, we can generate one earlier, but it shows no updates until the parcel actually ships. A label created early starts the carrier's transit clock while the parcel has not moved. Tell your customer to expect that, or the number itself can cause a “no update for a week” complaint.

“Label Created” usually means the shipping data has been sent to the carrier. It does not necessarily mean the carrier has physically accepted the parcel yet. Check the next handoff event before you treat the parcel as in transit.

Related: “Label Created” isn’t the same as “Shipped” · Tracking stopped updating

Send us the order number on WhatsApp and we chase the carrier directly — you don't wait on hold with a courier in another language. Most "stuck" parcels are customs or line-haul delays that resume within days. If tracking confirms the parcel is genuinely lost, we reship free or refund, before your customer has to escalate.

Tracking can move through label creation, carrier acceptance, export, customs, local handoff and final-mile delivery. Ask which physical stage the parcel has reached and which event should appear next, not just whether a number exists.

Related: Lost or damaged packages · How to communicate tracking handoffs without confusing customers

Your customer collects it at the access point the last-mile carrier assigned once the parcel reached its network. The destination carrier chooses that point after the parcel lands, so we hold no pickup addresses for foreign towns. Your customer finds the point by putting the local reference into that carrier’s own tracking page, or by contacting the carrier directly.

The carrier deals only with the recipient, so the local reference has to reach your customer. Before you treat a quiet parcel as lost, check whether it is simply waiting for collection. On routes that end at a collection point rather than at a door, that is the commonest explanation. If the carrier’s line will not connect, suspect its opening hours before a fault, because support windows are shorter at weekends. An uncollected parcel runs on a clock and goes back into the overseas return network if left, so tell your customer the consequence as well as the address.

Related: My tracking hasn’t updated in days · What if a package is lost or damaged? · What if a customer gives the wrong address? · What happens after a failed delivery

We reship free or give a full refund when tracking confirms a package was lost in transit. For a damaged item, we check whether shipping damage or a product defect caused it. Our packing error means we reship free; a factory defect means we handle the claim with the supplier and reship or refund.

We deal with the carriers and factories, so you don't need to chase anyone. Ask your customer to photograph the parcel and the product on receipt and to tell you straight away. If your customer reports damage or a defect at receipt, we resend the item at our cost. A fault reported after prolonged use is more likely wear and tear, and we handle it case by case.

If tracking says delivered and your customer says it never arrived, the case takes a slower route. We ask the carrier for its delivery record, which can come back as a document rather than a photograph. A carrier’s enquiry window can close on older shipments, so tell us while the parcel is recent. Once the record can no longer be requested, nobody can produce it later.

Related: Tracking stopped updating · Return and refund policy

If we packed your order short, we resend the missing item at our cost. Send us the order number and what is missing as soon as your customer reports it.

Ask your customer for photos of the outer parcel, the shipping label with personal details masked where possible, and one layout of everything that arrived, and to keep the packaging until the case is reviewed. Ask at the first complaint, while the parcel is still to hand.

Related: What happens if a package is lost or damaged? · What is your return and refund policy? · How do you ensure product quality? · Evidence to send for damage, wrong items or missing components

We tell you before it becomes your customer's problem. If a design or variant runs out, we check the restock timeline with the factory, look for the same item from backup suppliers, and — where it helps — ask whether the customer would accept a switch to an available variant. For products that are scaling, we recommend pre-stocking so a factory delay never stops your orders.

Related: Pre-stocking inventory · Sudden viral demand · When the supplier runs out after your customer has paid

If the order hasn't shipped yet, message us and we correct the address — done. If it's already in transit or comes back to sender, we check with the carrier whether redelivery is possible; if not, we confirm the resend options and costs with you before doing anything. Where the error was ours, the resend is on us.

If the carrier cannot deliver a parcel, it usually goes back to the carrier's overseas return hub rather than to China. The exact return point depends on the service. A resend from the hub needs a corrected full address and a reachable phone number, carries a shipping fee, and runs on the original tracking number. Each hub holds a returned parcel for a limited time before disposal, so corrected details need to reach us quickly — after that only a new parcel from China is possible. The full sequence is in what happens after a failed delivery.

Related: Return and refund policy

You have 14 days from delivery to report a defect or damage: send a photo of the problem and we resend the item. For lost packages or damage from our fulfilment error, we offer free reshipment or refund. For factory defects, we reship or refund at our cost and claim from the supplier, so you don’t chase anyone.

You, the store owner, typically handle customer returns, because RyanFulfil ships directly to your customers.

Before publishing a customer-return address or offering return handling, ask us to confirm whether an arrangement can be agreed for your product and destination. Do not assume that a remedy for a lost or damaged parcel includes a consumer-return receiving address or handling service.

Refunds are rare in our records. Across 197,000+ paid orders in our order-management records for orders paid 1 May – 3 October 2026, over 99% had no refund recorded. About 8 in every 1,000 orders did. This records refund status in the analysed export, not final outcomes: newer orders may acquire a refund status later. It does not measure defects, reships, partial credits or complaints.

Send photos taken on arrival for damage, or a short video for malfunctions, as soon as your customer receives the parcel — this lets us resolve it quickly with the factory or courier without back-and-forth. We aim to resolve confirmed issues as soon as possible, though timing can vary case by case.

If a customer just changes their mind rather than the item being faulty, we don't refund shipping — that cost generally falls to you as the dropshipper, handled case by case.

After 14 days we keep helping, but case by case rather than automatically, because at that distance ordinary use is hard to separate from a fault. The 14 days run from delivery, not from the day your customer opens the box, so ask for photos at the first complaint. The after-sales window guide explains who pays by cause and how to map your own store warranty onto this window.

We create a chargeable resend only when you ask us to resend, never on our own. We tell you the moment it goes out, and you have 24 hours to change your mind while we can still pull it back from the shipper. After that it is on its way, because a fast resend is what keeps your customer happy.

Related: What happens if a package is lost or damaged? · Wrong address or returned to sender?

As a Shopify Partner, we connect via collaborator access — no staff account needed. First install, from the Shopify App Store, the order-management app we name in your group; installing it is the whole step, with no account, login or QR code on the app’s own website. You generate a collaborator code in your Shopify admin, share it with us on WhatsApp with your store domain ending in myshopify.com, and we connect. Orders sync automatically, and tracking uploads back to your store after dispatch.

You maintain full control of your store. We only access order data and fulfilment settings.

The access you grant has to stay in place — the connection runs through it. Agree a start order number when you link, so the orders you have already handled stay with you. If the access request never appears, regenerate the code; if orders stop syncing after a store transfer or an app reinstall, re-authorise and place a test order. The walkthrough is in connecting a Shopify store to a fulfilment agent.

No. On a connected store — Shopify or WooCommerce — the connection carries orders in and tracking out; it does not carry inventory. Your store never reads a live stock figure from us, so a product you have listed stays listed until you change it, and a zero on your own product page came from your store rather than from ours.

That makes availability something to confirm rather than infer. A marketplace listing showing an item in stock is telling you about that listing, and online inventory moves. Send us the product before you put spend behind it and we will check, on a best-effort basis, what the supplier can actually supply.

Where you have bought stock into our warehouse, that is a quantity we genuinely hold: we track it, tell you what is left, and flag a shortfall as soon as we see one rather than letting an order sit.

Related: How do I connect my Shopify store? · What if my product or a variant goes out of stock? · Can I pre-stock inventory with you? · Can you check products before I receive any orders? · Connecting a Shopify store to a fulfilment agent · Check what stock you have left with us

Yes. WooCommerce connects the same way as Shopify. For eBay, Etsy, TikTok Shop, Amazon, and other platforms, we fulfil via CSV/Excel order files. Automatic fulfilment on these platforms would need your account username and password, which we don't encourage sharing — CSV keeps things secure and works well in practice.

For Etsy, check product eligibility first: generic ready-made drop shipping is generally prohibited, with a limited exception for qualifying craft and party supplies. Eligible seller-designed or buyer-customised items may use a qualifying production partner; disclose the actual production assistance on relevant listings and keep the ship-from location accurate. A fulfilment agent is not automatically the production partner, and using RyanFulfil does not make a generic catalogue item eligible. Read our Etsy eligibility and production-partner guide before choosing a workflow.

TikTok Shop, Amazon and other marketplaces have their own market- and account-specific fulfilment, location and tracking rules. Check the current official policy for your account and destination before relying on cross-border fulfilment. We can hold stock in partner warehouses (for example the US and UK), but using them means stocking inventory in advance rather than dropshipping — a different model we're happy to talk through if you're scaling on one of these platforms.

Keep your store and product listings as they are; nothing needs rebuilding. Connect us through collaborator access and we take over fulfilment product by product: move one test product first, then the rest once you are happy. You can keep DSers or CJ installed during the transition; nothing needs to be deleted.

Related: Connecting your Shopify store · Questions to ask any agent before you switch · Switch fulfilment agents without stocking out

Paying for the dearer lane buys a different line-haul, not a guarantee. A quoted transit window is a carrier average between two scan events, not a door-to-door promise. Before you price that window into your storefront, ask which two events it runs between.

First carrier scan to delivery is a much shorter clock than payment to delivery, and only payment to delivery includes the days an order spends being purchased and packed.

Ask the same of any advertised on-time percentage. Over what window, across how many orders, from which event? Does it count every order, or only the ones eventually delivered? A percentage with no window and no order count is a marketing figure. That is how a headline in the high nineties can sit beside your own experience of half an order book running late.

Delivery timing depends on the destination’s last mile as well as China-side processing. Across 197,000+ paid orders in our order-management records for orders paid 1 May – 3 October 2026, our median from customer payment to carrier handover was 1.6 days. About 2% of those orders were held for a stock replenishment before they could ship. Those figures measure processing, not on-time delivery.

If your own numbers are slipping, keep a per-order timeline — paid, purchased, handed to the carrier, first scan, delivered — for twenty orders. That turns “shipping is slow” into the one stage that is actually slipping, which is the only version anyone can act on. Then set the promise on your storefront off the slow tail rather than the median.

Related: How fast are orders dispatched after payment? · How fast do you respond to messages? · Questions to ask any agent before you switch

Yes, we accept CSV uploads for bulk orders. The CSV should include: order ID, customer name, shipping address, recipient phone number, product SKU, quantity, and any special instructions. Once an order in the sheet is paid, plan on it being purchased by the next working day, as with any other order.

Read the full guide: Send Orders by Spreadsheet Without a Store Connection

You pay per order, with no separate service fee and no monthly subscription. Almost every RyanFulfil quote puts product cost, packing and handling, and shipping to your customer’s country in one figure. Any separate line (branded packaging, a special shipping channel, the EU per-HS-code customs line) appears on the quote and never gets added afterwards.

What moves the all-in figure — product, protection, destination, customisation, HS codes and volume — is broken down on our pricing page, including when we are not the cheaper option.

Every quote states the exact variant, what the figure includes, the lane and destination it was priced for, and the lead time before transit starts. If you cannot read those from a quote, ask before comparing it with a listing price — how to read a landed-price quote walks through each line.

Each quote covers one destination and one selling unit: a piece, a pair, a set or a pack. A multi-piece figure prices that unit, not a single piece. Each market you sell to gets its own line, with its own route and transit window. Name your markets and your unit when you ask, and we price each one separately.

When a customer orders two or three units of the same product to one address, they go in one parcel and are quoted as a fixed 2-piece or 3-piece price for that destination, not the single-unit price multiplied. Ask for those tiers when you request the quote.

Fulfilment-only work on stock you already own follows the same rule. One all-in figure per order covers pick, pack and handover, and we state anything additional up front, never on a later invoice.

No — there is no calculator and no published per-kilogram rate. Packed size and the destination move the figure as much as the bare weight does, because the courier charges on the greater of actual and dimensional weight, so two products that weigh the same can price differently, and a rate you applied yourself would be wrong often enough to cost you the margin you were protecting.

Send the listing or a photo, the destination country and the variant you intend to sell, and one all-in figure comes back for that combination. If you are pricing a whole store, send your priority products a few links at a time rather than the whole list: a long list with no orders behind it may carry the refundable sourcing fee set out in Can you check products before I receive any orders?. Decide which products you actually mean to push, and ask for those figures first.

Related: How much does RyanFulfil cost? · Why is my shipping quote higher than the product’s actual weight would suggest? · Can you check products before I receive any orders? · Why your shipping quote doesn’t match the box weight

We requote if the supplier can beat it; if not, we say so plainly rather than quote around it. Send three things: the exact link, the shipping method and a checkout-total screenshot. We recheck it against the same variant, landed, on the same lane.

That comparison shows whether the product and delivery match: a listing price and a cross-border quote may describe different delivered parcels.

If the number you are aiming at is your own target rather than a rival’s listing, send the target and what it has to leave you. We re-check the product and the route against it and name the gap. When the gap cannot be closed, we say so plainly rather than shave the quote and hope. And if it only works at a volume you are not shipping yet, we say that now so you can revisit it later.

Related: How much does RyanFulfil cost? · Can you source an AliExpress Choice listing? · How we compare a rival price like-for-like

We accept Wise and bank transfer. The current invoice confirms the currency, beneficiary and funding deadline for that order or balance. Any transfer reference is fine; send a screenshot or the transfer confirmation as soon as you have paid so it can be matched to your invoice.

Repeat accounts may use an agreed prepaid balance or consolidated invoice batches, but work is released only against the funding terms confirmed for that account. Ask us before relying on any alternative payment method. Read our billing and prepaid-balance guide for the operating model.

Yes, every order comes with a detailed invoice including product cost, packing and shipping, and any branding or special-channel lines. We also provide shipping proof with tracking numbers for your records.

These work for your own accounting, tax filing, payment-provider reviews, or audits — documentation of the transaction itself, separate from product certifications.

For business clients, we can provide monthly consolidated invoices for easier accounting.

Read the full guide: Make your China agent’s invoice tie out to your books

We credit an agreed refund against your next invoice, or transfer it when you have no open invoice. The refund is at the price we sold the item to you, not your retail price. You refund your own customer through your store, and the credit on your invoice is the proof that the case is closed.

If you close your account, we return any remaining prepaid balance the same way once open orders are settled.

Related: Return and refund policy · How billing works day to day

We invoice your orders, and we fulfil them and upload tracking numbers once payment comes in. You choose the rhythm: pay our invoices by transfer, one at a time or several together, every day or every few days. We take nothing from your customer’s payment. A repeat account can also agree a prepaid balance that we deduct orders from. We may offer long-standing accounts weekly billing: we fulfil first and you settle once a week.

If something goes wrong on our side, such as a confirmed defect or a lost parcel we cover, we resend it free, credit your account or refund you. You choose which.

Related: Payment methods · Lost or damaged packages

Not at first: we buy the goods after your payment comes in. That's what keeps every order funded and moving. Once you are a long-standing account, we may offer weekly billing, where we fulfil first and you settle once a week. As your volume grows, billing gets smoother rather than looser: consolidated invoices paid in daily batches, or a prepaid balance, so individual transfers stop being the bottleneck. The workflow is set out in our billing and prepaid-balance guide.

Related: When do I actually pay — how does billing work day to day?

Yes, you can stop at any time. There is no notice period, no minimum term and no exit fee. Send us a message and pay what is due for orders already placed; we complete or refund orders in flight as agreed.

If we store stock you have paid for, we return it or dispose of it on your instruction, with outbound freight at cost. Any remaining prepaid balance comes back to you once open orders settle.

Related: Switching from another agent · When do I actually pay — how does billing work day to day?

We quote and invoice you in one currency, and that is the number you pay. USD, EUR, GBP, CAD, AUD, NZD and SGD carry no surcharge. Turkish lira and Hungarian forint carry a small surcharge, because conversion losses on those two are materially higher than on the rest.

We carry the exchange-rate movement between the quote and your payment rather than repricing you for it. If a rate change makes that quoted figure unavailable, you hear before ordering, not afterwards. Payment is by Wise or bank transfer, and your current invoice confirms the currency, beneficiary and funding deadline for that order or balance. If you need a different payment method, ask us before you rely on it rather than assuming it is available.

Primary contact is via WhatsApp at +86 178 4666 9989. For complex issues, we schedule a voice call or video call to resolve quickly.

You can also reach us through our Facebook communities, LinkedIn, or email info@ryanfulfil.com. As a client, you'll have a dedicated contact who knows your products and order history.

Median first reply was 23 minutes, measured across 704 client requests logged by both our client teams between 17 and 22 August 2026, for messages arriving inside our working hours. Six in ten were answered inside the hour, and 95% of all requests, including those that landed overnight, had a reply within 24 hours.

About one in five in-hours messages still took more than half a day. A message arriving at 10pm China time is answered the next morning, not the same evening. And a first reply is not a resolved problem, which is why the rest of this answer is about what happens after it.

A live order problem goes ahead of a quoting question. Anything that depends on a factory or supplier gets a named working day rather than a vague “soon”, because Chinese factories and most suppliers are closed at the weekend. An acknowledgement does not close an issue: every update names the current stage, who owns it, when the next update comes and what closes it. The commitments we publish →

Our team is based in Guangzhou, China (UTC+8), which covers European morning time and US evening time well.

Chat support answers Monday to Saturday, but factories and most suppliers are closed at the weekend. Sourcing, quotations and purchasing therefore resume on Monday, and an order paid on a Sunday is purchased on Monday.

Process questions — how to connect a store, how the flow works, what to send — are answered straight away. Anything that needs a supplier gets a named working day rather than a guess, and transit ranges are quoted in working days for the same reason.

Related: How fast are orders dispatched after payment?

Yes. Around China’s public holidays, such as National Day and the Mid-Autumn Festival, our office and warehouse close for some days, and factories, suppliers and carriers close too, often for longer and not on the same days.

You can keep sending orders during a closure. A new order waits until we and its supplier are both back, then it is purchased and shipped in the normal way. Stock already in our warehouse is what keeps moving, on the days the warehouse is open and the carrier collects.

If a product sells steadily, stock it with us before a long break: once the factories have closed, new stock usually cannot be bought until they reopen. Ask in your group for the closure dates and the last order date before each holiday, and decide before that date.

Related: Do you work at weekends? Why did my quote wait until Monday? · Can I pre-stock inventory with you? · What if my product or a variant goes out of stock? · What can you still ship while the factories are closed?

Write to us in any language. Our team speaks English and Chinese, so we reply in either, and we can hold a Zoom call in English or Chinese.

On a Zoom call, translated captions can help you follow along, depending on your Zoom plan. You set them up once inside the meeting, and we guide you through it the first time. Our China team also talks directly with factories in Chinese, so sourcing, pricing checks and issue resolution don’t rely on third-party translation.

No call is needed: everything can stay in chat. We offer a call and never require one. Sellers routinely work through sourcing, a quote and a first order entirely in writing, which keeps every figure in the thread where you can compare it later. Say that you would rather not, and we carry on in the thread.

When a call does help, we usually run it as a video meeting. Sharing a screen is the quickest way to walk through a product, how your orders reach us, the packing and the storage choices. You do not need to have used the software before: open the link and join without an account. We send a booking link so you pick the slot, and the same link moves it when the time stops working. Or ask, and we can send a link for a time that suits you instead.

Related: Do you communicate in English or other languages? · How fast do you respond to messages? · Do you work at weekends? · How it works · What to cover in your first fulfilment call

Yes. On 15 August 2026, RyanFulfil declared 4,000+ daily orders. Capacity for your product, route and volume is confirmed in your quote. Our warehouse and team scale with your growth. For high-volume clients, we assign dedicated staff and optimize packing processes for speed. Volume pricing exists, but we don't promise it at sign-up: once your orders are flowing consistently, ask us and we review it with you case by case.

We also help with inventory planning, pre-stocking, and backup supplier management to prevent stockouts during viral product spikes.

Orders sync from your store automatically and are picked, checked, and dispatched in daily batches — you don't touch individual orders. You get a dedicated WhatsApp contact who knows your products, and proactive stock alerts. We may offer long-standing accounts weekly billing, where we fulfil first and you settle once a week. At this volume we'll also recommend pre-stocking your top sellers so they ship the same day or the next working day.

Related: Pre-stocking inventory · How billing works

We monitor your daily order volume and proactively reach out when we see spikes. We maintain relationships with multiple suppliers for popular products, so we can quickly switch or scale production. For predictable viral products, we recommend pre-stocking inventory to handle the initial surge.

To be concrete about scale: our largest single dropship account ships 400–500 orders a day, and several others run in the hundreds. Scaling that fast reliably surfaces two things: supplier capacity, and a defect rate that only becomes visible at volume. We pre-stock proven products to handle the first. The second needs a root-cause review with the factory rather than replacement after replacement, and on at least one account we were slower to escalate that than we should have been.

Real numbers from accounts that scaled, including what went wrong on each, are on our case studies page.

We never reveal your products, store or customer details to other clients, just as we keep theirs private from you. A public product reference does not give one seller exclusivity, so agree any exclusivity requirement separately.

You do not need an NDA for this: confidentiality is how we work with every account. If you would like it in writing, we sign an NDA on request.