Your agency owns the client. We run the China backend.

A China sourcing and fulfilment backend built for agencies, consultants and operators that manage client stores. You keep the client relationship, the contract and the pricing. We source, check, pack, ship and investigate fulfilment problems behind you.

A dropshipping agent sources the product, checks it, packs it and ships it to the end customer one order at a time, without the seller holding stock. That is what RyanFulfil is to a direct seller — 4,000+ orders a day out of Guangzhou, on 4PX, YunTu and Wanbang routes. Agency Desk is that same operation reached through your agency’s account instead of your client’s. Nothing changes in the warehouse. What changes is who holds the contract, who invoices and whose brand is on the front, which is what lets you sell it as your own service instead of introducing your client to somebody else’s. The seller-side version of the workflow is set out step by step on how it works.

Both exist, and they are deliberately separate products. Referral means we contract with, invoice, support and price the seller, and you earn a commission that the quote discloses. White label means you own the client, the contract, the price and the first-line support, and we operate behind you. Co-Manage sits between them.

Three questions separate them: who owns the client, who invoices, and who sets the price. In an affiliate or referral arrangement the provider owns all three and pays you a commission — that is our Refer path, where you name the commission and the quote we issue to the seller discloses it. A reseller owns all three itself and buys the backend at a net price: that is Co-Manage, where we can be named as your China operations partner or left unnamed. White label is the reseller model with the provider deliberately kept behind your desk, subject to a visibility audit that tells you which touchpoints still show a carrier, a customs authority or a bank. The comparison table above sets all four out column by column.

Who holds the client contract. On Refer it is us. On Co-Manage and White Label it is you. Everything else — who invoices, who supports, who sets the price, whether we are visible — follows from that one fact. The comparison table above sets out all four columns.

No, and confusing the two produces quotes that do not add up. Private label is a product capability: your client’s logo on the goods, their box, their insert. It is a physical change with its own minimum order quantity, and it is described under custom branding. White label on this page is a service arrangement: your agency contracts, invoices, supports and prices the client while we run the China side behind you. The two are independent. You can sell private-label goods with RyanFulfil named openly, or plain neutral packing under a white-label agreement, and they are quoted separately because one is a unit cost and the other is a way of working.

On Co-Manage and White Label, you do, and clients you register are recorded as protected. On Refer, we do, and we say so plainly rather than letting a partner imply otherwise to a seller.

Your agency, on Co-Manage and White Label. RyanFulfil, on Refer. Strategic and API arrangements are custom.

On Co-Manage and White Label your agency invoices the client, the client pays you, and we invoice you. That flow is what keeps a white-label account clean: where you have prepaid us and invoiced your client separately, our beneficiary details are not in your client’s payment records. It is a consequence of how the money moves, not a promise we can make in every arrangement — payment records identify who was actually paid.

We quote our net cost for the product, route and assumptions. You set what your client pays. On Refer we set the seller’s price and include your named commission in it.

Yes — that is the model. You name the commission you want and we add it into the quote. Our guidance is 2%, which keeps the client’s landed cost competitive against buying direct. You can charge more if the relationship supports it, and you can layer a retainer, setup fee or project fees on top.

Nothing to apply, and nothing to hold the status. There is no joining fee, no monthly programme fee and no published minimum order commitment for the founding pilot. The only money that moves is for fulfilment actually performed: we quote our net cost for the product, the route and the stated assumptions, and you name the commission you want added into that quote. Guidance is 2%, which is the level that keeps your client’s landed cost competitive against buying direct. On white label you set the client price entirely and we do not see it. Founding-partner terms are confirmed after a fit assessment, and the whole money flow is set out under the commercial model.

None at launch. There is no joining fee, no monthly programme fee and no minimum order commitment published for the founding pilot. Terms are confirmed after a fit assessment, and anything that changes will be published here before it applies to you.

Not a published one. In practice the pilot is aimed at partners with at least one live client and a realistic second, because that is where the model works. Partners with no clients start on the referral path.

You need five things, and a warehouse is not one of them: a client selling a physical product, a product a supplier can quote from, a price you can stand behind once the backend cost is inside it, a delivery promise the route actually supports, and someone to run the China side. Agency Desk is the fifth. On the other four, the mistake that ends accounts is claiming capability you do not have — telling a client you own a warehouse in China when you do not is a breach of the approved claims, and it surfaces at exactly the wrong moment. “Fulfilment is operated through our China supply-chain team and network” is accurate, sells just as well, and survives the next question. The rest of the list is in the approved-claims table.

Partner-fronted, yes. Invisible everywhere, no — and a provider who tells you otherwise is describing marketing rather than logistics. Under White Label your quotes, reports, packing slips and every client conversation carry your brand, and our operations channel is with you rather than with your client. What can still identify a China-side operator or shipper: store app or collaborator access in a store admin, the bank beneficiary and legal entity wherever money moves directly, carrier tracking events and shipment origin, customs and export documents, the return address, and any legally required disclosure. We audit every one of them against your actual setup and hand you two lists, configured and still visible, before you promise anything to a client. The full split is under white-label limits.

On Co-Manage, only if you choose to name us. On White Label, we work behind your desk — but some touchpoints can still identify a China-side operator or shipper regardless of what any provider promises. The two lists above set out exactly which.

Store app or collaborator access, bank beneficiary and legal entity on payments, carrier tracking events and shipment origin, customs and export documents, return addresses, and any legally required disclosure. We audit all of them against your specific setup and give you the list in writing.

Not without your approval, outside defined emergencies such as a safety, compliance or stranded-shipment issue where waiting would make things worse. Those exceptions are written into the partner terms rather than decided in the moment.

We route them back to you. We do not quote around you, and we do not use the contact as an opening to convert them to a direct account.

Non-solicitation and confidentiality are in the partner agreement rather than being a separate document you have to ask for. A separate NDA can be signed where your own client requires one.

Yes, and we will not pretend otherwise. A publicly listed product can be independently requested by anyone. What is protected is your information — your client’s identity, your pricing, your supplier work and your research — none of which we reuse to build somebody else an offer.

No. You can say fulfilment is operated through your China supply-chain team or network, which is accurate. Claiming ownership of facilities you do not own is a breach of the approved-claims policy and the kind of thing that surfaces at exactly the wrong moment.

WhatsApp plus the working Excel file or shared Google Sheet is the current operating layer. Each client store has its own invoicing allocation; there is no partner login to maintain, and none is promised.

Ask through the partner channel and we export or delete what is not required for accounting, customs or claims evidence. The specific retention periods are set in the signed agreement.

No. That boundary is deliberate and it predates this programme. We are the operations layer; the store, the offer and the traffic are your work, and we are not going to compete with you on them.

You do, on Co-Manage and White Label. We do not act as your client’s customer-service department. What we owe you is the evidence and the answer fast enough that you can respond well.

You take the first line with the end customer; we investigate on the China and carrier side and return the evidence. Our published seller-side guidance at the order issue centre and tracking status meanings is the same material partners work from.

Counterfeit, infringing and prohibited goods, in every case. Restricted categories — including batteries, liquids, some cosmetics and anything route-restricted — depend on the destination and the carrier, so they are checked per product and per route rather than answered in general.

Shopify and WooCommerce connect two-way automatically: orders pull in, tracking uploads back and triggers the store’s own shipping notification. TikTok Shop, eBay and Etsy work with tracking numbers sent to you to apply on your side. More detail on platform integrations.

Yes. That is the structure the multi-store case above documents, and it is the main operational reason to work through a partner account rather than opening a separate agent relationship per client.

One consolidated partner invoice with client-level and store-level allocation, so you can pass through or absorb per client without unpicking a single total.

A sample is a decision point before volume. Packaging moves up a ladder from neutral packing through logo application to custom boxes as volume justifies the minimum order quantity. Pre-stock follows proven demand rather than optimism.

Per route, from our maintained destination table, and separately from processing time. A quote states the working transit range for that route; it is not a promise about a specific parcel.

No. Route-specific estimates, never guarantees. Any partner claiming guaranteed delivery to a client is making a claim we cannot support and the approved-claims policy prohibits.

Factory closures and carrier congestion move the whole timeline, and the honest answer is to plan for it rather than absorb it. Peak-season and CNY planning is part of the partner kit, and the exception is written into the service policy rather than discovered in February.

You introduce a seller, we confirm the introduction is new, you name your commission, and it is added into the quote we issue to that seller and disclosed there. It accrues on each paid and shipped order, excluding taxes, duties and pass-through surcharges. Full rules are on the referral page.

Referral commission is counted monthly and paid within 7 days of the following month. refunds are netted from the payout, with no minimum payout threshold. If a refund is recorded after payout, refunds recorded after payout are deducted from the next monthly payout.

USD, EUR and GBP are supported payout currencies. other payout currencies may be possible subject to an agreed FX charge, confirmed before payout.

the first verifiable introduction recorded and accepted by RyanFulfil on WhatsApp wins. The record may be a complete partner registration, a partner-created WhatsApp group or the lead naming the referrer in their first message. An introduction is protected only after written acceptance. Existing clients and open conversations remain direct, and there are no retroactive claims.

Apply, yes. What you will be offered is the referral and training path until you have won a qualified client. That is not a soft no — it is the route that actually works, and partners move up from it.

No, not at launch. Account-level protection for the clients you register is real and enforceable. Territory exclusivity would be a promise we cannot police, so we are not making it.

The client can consent to move between direct, co-managed and white-label status. What we will not do is treat their departure from you as an opportunity, and what we will not do is strand their orders mid-fulfilment.

There is a documented business-continuity exception, because live orders and paying end customers do not pause while a partner goes quiet. It is written into the partner terms so nobody has to improvise it during a bad week.

Not today. Store connections are two-way on Shopify and WooCommerce, and a partner API sits under the Strategic path as a custom integration conversation rather than a shipped product we can point you at.

It depends on the product, the route and how complete the brief is — and we would rather say that than quote a number the pilot has not measured. Service-level targets are being measured during the founding pilot and will be published here once they are real.

Through the application form. It asks what you sell, how many clients and stores you run, your markets and your expected volume, and it tells you which path fits before you send it. A person reads every application; nothing is automatically accepted.