Terms of Service

Last updated: October 2026

1. Acceptance of terms

By contacting us, placing an order, or using any part of RyanFulfil's fulfilment service, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

These terms apply to all clients, including dropshippers, e-commerce store owners, and any individual or business that engages RyanFulfil for sourcing, fulfilment, or shipping services.

2. Description of services

RyanFulfil provides the following services from our Guangzhou, China facility:

• Product sourcing — finding and purchasing products from Chinese suppliers based on product links, photos, or descriptions you provide
• Quality inspection — visual checks on received items before dispatch
• Order fulfilment — picking, packing, and dispatching orders direct to your customers worldwide
• Custom branding — plain packaging, branded inserts, stickers, and custom boxes (subject to minimum quantities and lead times)
• Warehousing — short-term storage of your pre-stocked inventory
• After-sales support — assistance with lost parcels, damaged goods, and return handling

Services are provided subject to availability. We reserve the right to decline orders at our discretion, including orders for prohibited or restricted goods.

3. Client responsibilities

You are responsible for:

• Providing accurate product links, descriptions, and shipping addresses
• Ensuring the products you request us to source and ship comply with the laws of the destination country, including customs regulations, import restrictions, and product safety standards
• Verifying that your e-commerce store complies with the terms of your platform (Shopify, WooCommerce, TikTok Shop, eBay, Etsy, etc.)
• Providing accurate customer shipping information — we are not responsible for failed deliveries caused by incorrect addresses
• Notifying us promptly of any changes to orders before they are dispatched

4. Payment and billing

Payment terms are agreed on a per-client basis and communicated via WhatsApp or email before services begin. We quote prices in your currency and carry the exchange-rate movement between quote and payment. There is no surcharge on USD, EUR, GBP, CAD, AUD, NZD or SGD. Turkish lira and Hungarian forint carry a small surcharge.

We do not process payment card information directly. Accepted payment methods are communicated at onboarding. Orders are typically processed after payment confirmation or within agreed credit terms.

Quoted prices include the product cost, fulfilment fee, and shipping cost. We generally ship Delivered Duty Paid (DDP). We name any additional charge, such as a remote area surcharge or an oversize fee, on the quote before you pay.

5. Shipping, timelines, and delays

All shipping times quoted are estimates in working days from dispatch at our Guangzhou warehouse and are not guaranteed. Add 2–3 working days for standard processing unless your product is pre-stocked with us.

Delays may occur due to:

• Carrier delays, peak seasons, or customs clearance at the destination country
• Incorrect or incomplete delivery addresses
• Force majeure events including natural disasters, strikes, public health emergencies, or port closures
• Tariff changes or import restrictions introduced by destination countries

We will notify you of significant delays that come to our attention. We are not liable for delays caused by third-party carriers or customs authorities.

6. Prohibited goods

We do not source or ship goods that are illegal, counterfeit, infringe third-party intellectual property rights, or are prohibited by international shipping carriers. This includes but is not limited to: replica branded goods, dangerous goods (as classified by IATA), narcotics, weapons, or goods subject to trade sanctions.

If we identify that a requested product falls into a prohibited category, we will decline the order. We reserve the right to cancel any order at any stage if we discover the goods are prohibited.

7. Liability and limitation of liability

RyanFulfil's liability in connection with any order is limited to the total amount paid by you for that specific order. We are not liable for:

• Lost profits, loss of business, or indirect or consequential losses
• Delays caused by third-party shipping carriers, and any loss or damage by those carriers beyond the reshipment, refund or resend set out in this section
• Customs seizures or import refusals in the destination country
• Losses caused by incorrect information you provide (wrong addresses, wrong product specifications)

Where tracking or the carrier confirms that a parcel was lost in transit, we reship it free or give you a full refund. Where your customer finds damage or a defect, you report it to us within 14 days of delivery with a photo, and we resend the item at our cost.

8. Product and client confidentiality

We treat your product selections as commercially sensitive information. We do not share details of the products you source or sell with other sellers or our other clients, or with any third party beyond the suppliers and carriers that make and ship your orders. Nor do we reveal your store or customer details to other clients. We sign an NDA on request. We expect the same discretion regarding our pricing, supplier relationships, and operational processes.

9. Intellectual property and campaign assets

By providing product images, branding assets, store materials, campaign names, offers, or game/demo content, you confirm that you own or have the necessary written rights and permissions to use them and to authorise RyanFulfil to use them for the agreed service, demonstration, campaign, and portfolio purposes. You remain responsible for the accuracy of product claims, offer rules, and the legality of the promoted products.

Before publication, the client must approve the final customer-facing copy, product links, reward terms, and creative assets in writing. RyanFulfil may decline, remove, or request replacement of content that appears counterfeit, infringing, misleading, or otherwise high risk. You indemnify RyanFulfil against claims arising from materials or instructions you provide.

For game and campaign work, use the Campaign Launch Approval Record as the written sign-off checklist.

10. Termination

Either party may end the service relationship at any time with a message via WhatsApp or email. There is no notice period, no minimum term and no exit fee: you can stop once you have paid everything due for orders already placed. On termination, we complete or refund any orders already in flight, as agreed. On your instruction, we return or dispose of stock you have paid for and stored with us, with outbound freight at cost. We return any remaining prepaid balance once open orders settle.

11. Changes to these terms

We may update these Terms of Service from time to time. The "last updated" date at the top of this page reflects the most recent changes. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of the People's Republic of China. Any disputes will first be addressed through good-faith negotiation. If resolution cannot be reached, disputes shall be referred to arbitration in Guangzhou.

13. Contact

If you have questions about these terms, contact us on WhatsApp: +86 178 4666 9989, or email info@ryanfulfil.com. Email is one of the WhatsApp-or-email channels referred to in sections 4 and 10.