Do We Guarantee Product Exclusivity? Here's Our Actual Policy

A question comes up regularly, usually from a client who's found real traction with a product: does working with us mean nobody else gets access to it? The honest answer is no, and we think it's worth explaining exactly why, rather than letting the question sit unanswered.

What we don't promise

We don't lock a product to a single client. If someone else comes to us wanting to source the same underlying product, we'll generally work with them too. We're a sourcing and fulfilment business, not a product-rights holder, and most of what we source is available through the same supply chains to more than one buyer regardless of what we do.

What we actually commit to

Confidentiality about who's selling what. We don't tell one client which other client is working on a similar product, and we don't share a client's specific sourcing details, branding, or store information with anyone else. If we help a client refine a product or improve its quality, that work and that relationship stay confidential, we don't hand a competitor a shortcut built on someone else's development work.

We also draw a hard line on copying. If a request crosses from "same category of product" into replicating someone's specific branding, packaging, or trade dress, that's not something we'll help with, for any client. Sourcing the same type of product is normal market competition. Copying someone's brand identity is a different thing entirely, and we treat it that way.

Why we don't offer exclusivity

Practically, we couldn't enforce it even if we promised it, the same factories and suppliers are usually reachable by other sourcing agents regardless of any agreement with us. More importantly, if we turned away a legitimate inquiry about a product category just because an existing client sells something similar, that inquiry doesn't disappear, it goes to a different agent, possibly one less careful about the branding and confidentiality boundaries we actually hold ourselves to. We'd rather be the ones handling it responsibly than have it end up somewhere that isn't.

What this means if you're a client

Someone else may eventually sell a similar product to yours, sourced through us or elsewhere, that's the nature of an open market and not something any fulfilment partner can realistically prevent. What we can promise, and do hold ourselves to, is that we won't be the reason a competitor learns it's you behind a specific product, and we won't help anyone copy your actual brand.

If you've got questions about how we handle confidentiality on a specific product or brand, ask us directly, we'd rather explain the real policy than have it be a source of uncertainty.