Field note
During the Dragon Boat Festival break, some support remained available while factories were closed. A new hardware enquiry and a footwear-brand call could progress, while sample pricing still depended on suppliers returning.
A buyer wanted a fitness wristband with custom colours and a logo, plus a companion phone app. Hardware sourcing and app development needed separate scopes and providers. RyanFulfil discussed the hardware request and directed the app work to a separate developer; compatibility still needed to be established before an order.
A new footwear brand discussed the fulfilment workflow and delivery planning for Germany on a call. Sample costs remained pending while factories were on holiday.
Another customer needed help seating the memory card in a device. The recorded instruction concerned that specific device. Confirm the model and follow its instructions when diagnosing a fit problem; do not assume that forcing a card is appropriate for a different product.
Confirm who supplies the hardware, who develops the app and how compatibility will be tested…
Confirm who supplies the hardware, who develops the app and how compatibility will be tested before ordering. Include those separate responsibilities in the product brief.