See whether an account pays after the work it creates.
Turn one period from your invoice or working Sheet into support-adjusted contribution. Include actual product and shipping cost, fees, exceptions, referral commission, support labour and overhead; then compare the result with contribution and service-load thresholds you control.
Account economics worksheet
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1. Account and period
Use one account, one consecutive period and one currency. Count only orders that were paid and shipped in that same period.
2. Revenue and direct account costs
Every amount is required. Enter 0 only when the source records confirm that the cost was zero; a blank field is treated as missing, not as zero.
3. Support labour and overhead
Choose a documented internal basis and use it consistently across accounts. The worksheet multiplies support hours by hourly cost, then adds allocated overhead.
4. Your operating thresholds
There is no RyanFulfil benchmark hidden here. Set the minimum contribution margin and maximum support minutes per order that fit your own operation.
5. Evidence completeness
Mark a check only when the source record supports it. Missing checks make the working result provisional without changing the arithmetic.
Account result
Contribution is revenue less every entered account cost. Position compares the result only with the two thresholds you supplied.
Revenue
-
Operating cost
-
Contribution
-
Contribution margin
-
Contribution per order
-
Support load
-
Account position
-
Evidence checks
0/5
This is a working calculation, not a source record, quote, benchmark, forecast, ranking instruction or profit promise. Missing costs can make a positive contribution look real when it is not.
Contribution and service load answer different questions.
Use a matured period and the same measurement basis across accounts. The position suggests where to investigate; it does not make the decision for you.
High contribution / low service load
Protect the account and expand carefully without weakening the operating standard.
High contribution / high service load
Manage it as a strategic account and remove recurring work before adding volume.
Low contribution / low service load
Standardise or automate the scope before adding complexity.
Low contribution / high service load
Reprice, narrow the scope, correct the process or reconsider the fit.
What this cannot establish
The worksheet cannot map a payer name to a store, prove that a cost export is complete, decide an overhead allocation, reconstruct missing support time or tell you which client segment should receive scarce capacity. Those require your source records and an operating decision. Keep missing evidence visible instead of silently assuming zero.
Need to validate the fulfilment side of the account?
Bring the account reference, period and specific invoice or shipping line that needs checking. Do not send customer data or credentials.