{
  "reviewed_at": "2026-08-25",
  "owner": "RyanFulfil Operations Team",
  "canonical_url": "https://ryanfulfil.com/proof/",
  "metrics": [
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "orders-processed-2026-summer",
      "metric_name": "Orders processed",
      "display_value": "143,000+",
      "statement": "More than 143,000 orders were processed in the measured window.",
      "definition": "Deduplicated order records in the two-team order-management export used for the public operating review.",
      "population": "Customer order records in the reviewed exports.",
      "exclusions": "Duplicate records were removed. This public register does not claim an external audit of the source exports."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "order-value-2026-summer",
      "metric_name": "Order value fulfilled",
      "display_value": "US$8.0M+",
      "statement": "The measured orders carried more than US$8.0 million of order value.",
      "definition": "The combined order value reported for the same two-team export window, rounded down for public display.",
      "population": "Orders in the measured export window.",
      "exclusions": "Shown as a rounded aggregate; no store-level or order-level values are published."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "destination-countries-2026-summer",
      "metric_name": "Destination countries",
      "display_value": "80",
      "statement": "Orders in the measured window went to 80 destination countries.",
      "definition": "Distinct destination-country values represented by at least one order in the measured exports.",
      "population": "Orders in the measured export window.",
      "exclusions": "Observed destination coverage for the period, not the list of countries currently eligible for shipping."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "units-picked-packed-2026-summer",
      "metric_name": "Units picked and packed",
      "display_value": "338,000+",
      "statement": "More than 338,000 units were picked and packed in the measured window.",
      "definition": "The summed item quantities attached to the deduplicated orders in the measured exports.",
      "population": "Units attached to orders in the measured export window.",
      "exclusions": "Published as a rounded aggregate; product, store and client-level detail remains private."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "median-payment-to-dispatch-2026-summer",
      "metric_name": "Median payment to dispatch",
      "display_value": "1.7 days",
      "statement": "The median elapsed time from customer payment to carrier handover was 1.7 days.",
      "definition": "The median elapsed time between the payment event and the dispatch or carrier-handover event.",
      "population": "Measured orders that supply both timing events.",
      "exclusions": "Orders without both timing events cannot contribute. This is a median, not a same-day promise."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "no-refund-share-2026-summer",
      "metric_name": "Orders needing no refund",
      "display_value": "Over 99%",
      "statement": "More than 99% of orders needed no refund; the recorded refund share was 0.68%.",
      "definition": "One minus the share of measured orders carrying the refund status used in the reviewed export.",
      "population": "Orders in the measured export window.",
      "exclusions": "A refund status is not the same as a defect, reship, partial credit or customer-service complaint."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "measured-window",
      "period": "1 May–14 August 2026",
      "source_type": "Management-prepared order-management export review",
      "source_url": "/blog/where-143000-dropshipping-orders-went-summer-2026/",
      "refresh_cadence": "Monthly when a complete replacement export is available",
      "review_due": "2026-09-25",
      "claim_id": "stock-hold-share-2026-summer",
      "metric_name": "Orders held for stock replenishment",
      "display_value": "About 3%",
      "statement": "About 3% of orders waited for stock replenishment before dispatch.",
      "definition": "Orders carrying the reviewed out-of-stock or replenishment-hold status divided by measured orders.",
      "population": "Orders in the measured export window.",
      "exclusions": "A stock-wait status is not a general late-dispatch or service-failure rate."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared; reviewed separately from the client teams",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "service-review",
      "population": "704 logged client-request components across both client teams.",
      "period": "17–22 August 2026",
      "source_type": "Management-prepared weekly request-ledger review",
      "source_url": "/service-standards/",
      "refresh_cadence": "Weekly with the client-request review",
      "review_due": "2026-09-01",
      "claim_id": "median-first-reply-2026-08-17-22",
      "metric_name": "Median first reply in working hours",
      "display_value": "23 minutes",
      "statement": "The median first reply was 23 minutes for requests arriving inside working hours.",
      "definition": "Median elapsed time from request arrival to first relevant acknowledgement, filtered to working-hour arrivals.",
      "exclusions": "Overnight arrivals are excluded from the median. Across all arrivals, 95% received a reply within 24 hours; about one in five in-hours requests took more than half a day."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared; reviewed separately from the client teams",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "service-review",
      "population": "704 logged client-request components across both client teams.",
      "period": "17–22 August 2026",
      "source_type": "Management-prepared weekly request-ledger review",
      "source_url": "/service-standards/",
      "refresh_cadence": "Weekly with the client-request review",
      "review_due": "2026-09-01",
      "claim_id": "service-review-clean-2026-08-17-22",
      "metric_name": "Requests without a confirmed service breach",
      "display_value": "99.7%",
      "statement": "Two of 704 reviewed request components closed with a confirmed service breach; the other 99.7% did not.",
      "definition": "Reviewed request components not classified with a confirmed breach state, divided by all reviewed components.",
      "exclusions": "Not a parcel-success, defect-free or satisfaction rate. Open items waiting on suppliers, carriers or stated cut-offs are separate."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": "400+ active clients",
      "group": "current-scale",
      "source_url": "/",
      "refresh_cadence": "Review when the public scale claim changes",
      "review_due": "2026-09-15",
      "claim_id": "active-clients-current",
      "metric_name": "Active clients",
      "display_value": "500+",
      "statement": "RyanFulfil reports more than 500 active clients.",
      "definition": "Management-declared current operating count, not a count from the fixed May–August order window.",
      "population": "Client accounts considered active by management.",
      "period": "Current operating claim, declared 15 August 2026",
      "source_type": "Management declaration",
      "exclusions": "The public site does not disclose account-level records or an externally assured active-client definition."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": "5,000+ daily orders",
      "group": "current-scale",
      "source_url": "/",
      "refresh_cadence": "Review when the public scale claim changes",
      "review_due": "2026-09-15",
      "claim_id": "daily-orders-current",
      "metric_name": "Daily orders",
      "display_value": "4,000+",
      "statement": "RyanFulfil reports more than 4,000 orders fulfilled daily.",
      "definition": "Management-declared current daily scale, not the arithmetic daily average of the fixed export window.",
      "population": "Current order flow across the operation.",
      "period": "Current operating claim, declared 15 August 2026",
      "source_type": "Management declaration",
      "exclusions": "A run-rate statement rather than an externally assured daily time series."
    },
    {
      "owner": "RyanFulfil Operations Team",
      "last_verified": "2026-08-25",
      "assurance": "Management-prepared",
      "status": "current",
      "canonical_url": "https://ryanfulfil.com/proof/",
      "supersedes": null,
      "group": "current-scale",
      "source_url": "/shipping-times/",
      "refresh_cadence": "Review when route availability changes",
      "review_due": "2026-09-25",
      "claim_id": "shipping-eligible-countries-current",
      "metric_name": "Countries eligible for shipping",
      "display_value": "150+",
      "statement": "RyanFulfil reports shipping availability to more than 150 countries, with 147 destinations listed publicly.",
      "definition": "Countries for which a route may be available, subject to current product, weight, destination and carrier checks.",
      "population": "Current route-eligibility coverage.",
      "period": "Current route claim",
      "source_type": "Maintained public destination table and route operations",
      "exclusions": "Eligibility is not a shipment observed in the fixed window or a guarantee for every product or postcode."
    }
  ]
}